Last updated: December 2024
When you sign a contract with Rotenberger Kitchens, we typically require a deposit to secure materials and schedule your project. Payment terms and schedules are outlined in your individual project contract.
We understand that circumstances change. Our cancellation policy is as follows:
If you cancel your project before we have ordered materials, you are entitled to a refund of your deposit minus a design and administrative fee of 15% or $500, whichever is less.
Once materials have been ordered specifically for your project, those costs are non-refundable. You will receive a refund of your deposit minus:
If you cancel after work has begun, you are responsible for:
Custom-made items (cabinets, countertops, etc.) manufactured to your specifications are non-refundable once production has begun, as these items cannot be resold.
Changes to the project scope after the contract is signed may result in additional charges. If changes reduce the project scope, refunds will be calculated based on materials saved and work not performed, minus restocking fees and administrative costs.
This refund policy does not affect your rights under our warranty. If there are defects in materials or workmanship, we will repair or replace the affected items at no additional cost as outlined in your project warranty.
Approved refunds will be processed within 14 business days. Refunds will be issued to the original payment method unless otherwise arranged.
If you have concerns about charges or refunds, please contact us immediately. We are committed to resolving issues fairly and will work with you to find a satisfactory solution.
For questions about refunds or cancellations, please contact us at:
Rotenberger Kitchens
2330 Milford Square Pike, Pennsylvania
Phone: (215) 538-3756
Email: daisypreston@rotnbgrkremod.com